FAQs

General

What is pay-at-the-table? Expand A system that allows customers to complete payment directly at their table using wireless terminals, tablets, or mobile devices.
The CityCheers SuperApp provides this capability running on your Android or IOS phone. How does pay-at-the-table differ from traditional payment? Expand Instead of servers taking the card to a stationary POS terminal to run through their merchant services provider, print the check back to the table to have the card owner
sign the check with optional tip, and then return to the stationary POS terminal to close out the check and enter any tips.With the CityCheers SuperApp, you check in to the  restaurant and tell your server you are paying with ExpressCheck, and as soon as they take your order and enter it into the POS, they then select your picture from the
checked in Patron List and the check shows up in the App.  Once you are done eating, you click pay now and you can leave.  It’s that simple.

Security & Compliance

Do I have to use my credit card each time I use ExpressCheck? Expand You only have to enter your credit one time in the App and you can leave it at home and use ExpressCheck to eat at any bar and restaurant in America that is using
ExpressCheck. How secure are wire payments to the table? Expand

Transactions are encrypted end-to-end, tokens are used for authentication and authorization, and your credit card information is never exposed, which minimizes fraud or theft.

Customer Experience

What hardware is required? Expand

For venues, the ExpressCheck software runs on the terminals to allow ticket assignment and on the main server to communication with the POS system for payments and transaction details. For cloud-based POS solutions, the software is only installed on the terminals and the POS server communication happens in the cloud.  For patrons running the App, all that is needed is an Android or IOS phone and install the CityCheers SuperApp from the App Store.

Have more questions?

Contact the CityCheers team for further help

669.221.1971
support@citycheers.com