Welcome to CityCheers!

Now What?

You’ve joined the CityCheers family – awesome move. This playbook is your step-by-step guide to making CityCheers a huge success in your venue. Follow these steps, and you’ll see more repeat customers, faster table turns, bigger tips, and a serious boost in monthly revenue. Let’s get started.

Pick Your Champion

Every great team needs a motivator. Your Champion is the staff member who will lead the charge, inspire your team, and show why CityCheers is the smartest way for guests to pay.

 Watch the Champion Video

Incentive Program: Champions earn $0.25 per transaction for 3 months.

Choose someone who’s energetic, respected by staff, and excited about CityCheers.

You can have more than one Champion (for example, a day shift manager and a night shift manager). In this case, the incentive is shared between them.

Staff Training

The more comfortable your staff is, the faster adoption will happen.

Have everyone download CityCheers and create a profile.

Run a test transaction through your POS.

Watch the Staff Training Video

Direct your team to Restaurant Resources for extra videos, tutorials, and tips.

Collateral Ready?

Make sure your marketing materials are visible and accessible.

Posters/signs up on walls and in restrooms.

Staff has cards or flyers ready to hand out.

Make sure to utilize your media kit with a Custom QR code – add it to menus, receipts, and current promotions.

Marketing & Patron Onboarding

Now it’s time to tell the world you’re live on CityCheers. Getting customers to Favorite your venue is the key – it unlocks free push notifications and emails directly to your patrons.

Here are easy ways to spread the word:

Social Media: You’ve already received initial posts in your media kit – start there and keep sharing updates.

Email Campaigns: Send a quick “We’re on CityCheers!” note to your customer list.

Website: We’ll create an ExpressCheck tab for your site, so your customers can learn how it works right away.

Apple Store Google Play

Connect Portal

Your Connect Portal is your command center for keeping your app fresh and engaging.

Access it anytime on your mobile device or computer.

Use it to update your app, send Dining & Entertainment Alerts, and keep your customers engaged.

Watch the Connect Portal Tutorial & Video

Share your credentials with your Champions so they can update your Chalkboard, specials, and events.

  Email us at cs@citycheers.net  or call us at 408.831.6448

$ The Payoff $

Here’s the bottom line: When customers pay with CityCheers, they’re automatically connected to your venue. That means you can reach them directly – with specials, events, reminders – and bring them back more often. More traffic = more revenue. Many restaurants see an increase of
$10,000-$20,000 a month just by driving repeat visits.

CityCheers isn’t just how guests pay – it’s how they remember to come back.