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CityCheers tracks certain usage statistics, including number of sign-ups, number of loyalty rewards and coupons redeemed, and number of transactions processed through ExpressCheck. These statistics are accessible to you via your Venue Portal. Additionally, the same dedicated activations specialist assigned to help you meet your activations goal will also send you weekly reports detailing customer engagement and app usage.

No. The services of a dedicated content specialist are included as part of your monthly dues. From updating your food and drink menus, to populating your calendar with events, to creating and distributing weekly emails to registered app users, the content specialist assigned to your account can manage as much (or as little) of your app as you would like.

No. Your monthly bill is inclusive of the cost associated with your access to the various features of the CityCheers platform, rather than your use of them. If you are only interested in a few of the key features we provide, you may wish to consider a package with SIngle Service charges or the ExpressCheck Only Plan.

This is up to you. If you would like to preserve your existing website and keep your domain with your current registrar, and use CityCheers only for mobile connections, you may. If you would like to configure your domain so that it forwards to your new CityCheers website instead of your current website, you may also do so. In this latter case, you may keep your domain with your current registrar, or transfer registration to CityCheers for as long as you retain our services. In the event that you do decide to cancel our services, we will transfer the domain back to you, free of charge.

Written notice (an email will suffice) of cancellation must be submitted to a representative in the CityCheers accounting department with a minimum of thirty (30) days' advance notice. In the event that your request for cancellation is made less than thirty (30) days from your next scheduled billing period, said bill will be credited against your account, and you will still be liable for any associated debits. Requests not made in writing (i.e. in-person or over the phone) will not be honored.

Marketing automation is technology that manages marketing processes and multifunctional campaigns, across multiple channels (like email, social media and push notifications), automatically.  Automated marketing platforms include resources and technology to onboard new customers into your marketing stream to expand your marketing reach with significantly less effort and attention, significantly lower cost, and high acquisition efficiency.  When automation is used effectively to handle repetitive tasks, employees are free to tackle higher-order problems, and human error is reduced. Automated Marketing Platforms include a CRM.

CRM stands for customer relationship management. It's a category of integrated, data-driven software solutions that improve how you interact and do business with your customers. CRM systems help you manage and maintain customer relationships, track marketing spend and return, and deliver actionable data on outcomes so you can see what’s working and what isn’t.  Think of it as a customer list on steroids.

CRM solutions increase your profitability by streamlining administrative processes in your sales, marketing, and customer service, and letting you focus on building and maintaining the customer relationships that matter. A strong CRM solution is a multifaceted platform where everything crucial to developing, improving, and retaining your customer relationships is stored. Without the support of an integrated CRM solution, you may miss growth opportunities and lose revenue because you’re not optimizing your operating processes or making the most of your customer relationships or marketing spend.