General help for venues using the CityCheers Super App.
The patron should tell the server they are paying with ExpressCheck, along with their name, when they order their food. This tells the server they should assign the check after the order is created to the customer using the ExpressCheck Web Portal. As soon as this is done, the patron will see their check on their phone.
Can they see their tab on the app? ExpandYes, as soon as the check is assigned to the customer in the ExpressCheck Web Portal, they will be able to see the check and pay the bill, along with a tip right from their phone.
Do I still need to print a receipt? ExpandNo, there is no need to print a receipt. If the customer asks for a printed receipt, you can remind them that they will automatically be sent a copy of the receipt to their e-mail address, plus it will be available in the CityCheers app.
Can they tip on the app? ExpandAbsolutely, they can tip in the app. It will be automatically assigned to the server who created the check. They also have the option of paying the tip in cash and leaving it on the table. In this case, it will show as a $0 tip in the closed check details on the POS, and not tracked by CityCheers. A tip report showing all tips received for ExpressCheck transactions for a selected time period is available from the ExpressCheck Web Portal, in addition to what is provided by the POS system.
Do I need to close out their tab? ExpandThe customers are encouraged to pay in the app before leaving the table, but if they forgot or tried to leave without paying, you can choose to force their payment plus a 20% tip, by tapping their face in the WebPortal, and then selecting the “Charge” button. Additionally, if your venue is setup with the auto-close feature enabled, you don’t have to do anything and these checks will automatically paid and closed after either a set period of inactivity or after the business close, depending on how it is configured.
This varies, depending on the POS type, but there is typically an ExpressCheck button on either the table layout page, payment page, or similar common area of the POS.
How do I add rewards to a patron tab? ExpandRewards can be added any time after the check has been assigned to the customer and before they finish paying the check. On the same screen that is used to pay for the check, there is an option to select a reward to add to the check. It will automatically be included and the ticket adjusted accordingly before payment is made.
How do I split checks? ExpandThis depends on the POS type. Typically you would split the tickets the standard way you would for normal tickets, then you can select an ExpressCheck patron to each check that the customer indicates they will use ExpressCheck for. Each person will receive the check and items from their check only and each person that pays will pay just for their portion, plus tax, tips, etc.
How do I apply an instant gifting reward? ExpandAt the check payment screen, after you click Pay Now, it will give the option to apply rewards or a gift card, which can be used to pay for a partial or full amount of the check. Any left over amount will be available for your next visit.
How do I save my tips after a patron closes their tab? ExpandTips are automatically recorded for the server assigned the check. There is no need to adjust the check or do anything to have the tip assigned to you. You can get a tip report for a specified time/date range to see the details of all tips received, in addition to what is available on the POS.